Refunds and cancellation

Cancel at any time. Your plan keeps working until the end of the month you have paid for, then the account moves to the Free plan. Nothing more is charged. The month already paid is not refunded.

If you cancel within 14 days of paying for a year, we refund the full amount. After 14 days, the plan runs to the end of the paid year and is not refunded.

Top-ups are used until they run out and are not refunded once bought, including when a plan is cancelled.

When an account moves to the Free plan, all its data is kept and can be exported for 30 days. After that, data beyond the Free plan’s limits may be deleted; we write to the owner before we do. To have everything deleted sooner, see data deletion.

From the app (Settings, then Subscription), or by e-mail to hello@clarworks.com from the account owner’s address. Refunds go back the way you paid, within 7 working days of our confirmation.

If you were charged twice, charged after cancelling, or could not use a paid feature because of a fault of ours, tell us and we put it right by refund or credit, whatever the rules above say.