Data deletion

Email hello@clarworks.com with the subject “Data deletion request”, from the email address or phone number the data is about, and tell us what you want deleted. If you write from somewhere else, we will ask you to confirm it’s you before we delete anything.

We confirm when we receive it, and delete the data within 30 days. We then write to tell you it is done, with a reference for your request. Anything the law requires us to keep (for example invoices) is kept only for as long as it requires, and used for nothing else.

Your messages belong to that business, which decides how they are used; we hold them on its behalf. Ask the business first. If you cannot reach it, or it does not act, write to us as above with the business’s name and your phone number or account name, and we will pass your request on and make sure it is carried out.

When a business disconnects its WhatsApp Business, Instagram or Facebook Page account from its workspace, or removes our app in Meta’s settings, we stop receiving its messages and delete what we hold for that account within 30 days, without you having to ask.

You can remove our access at any time in your Google account (Security → Third-party apps with account access). That stops future sign-ins with Google; it does not delete your account in your organisation’s workspace. To have that deleted, ask your organisation’s administrator, or write to us as above.

See our privacy notice for what we collect, why, who processes it and how long it is kept.