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Cost of Manual Work — Telecommunications
See what repetitive manual work is costing Telecommunications teams each year — where oSS and BSS are 15+ years old, deeply customized, and every change requires a 6-month vendor SOW.
What this means for Telecommunications
- OSS and BSS are 15+ years old, deeply customized, and every change requires a 6-month vendor SOW.
- Churn on the prepaid base is climbing every quarter and the retention team is fighting it with discounts instead of root-cause analysis.
- Care center wait times are embarrassing; the IVR is universally hated and tier-1 agents read scripts that customers already googled.
Where it pays to act
- Network anomaly detection and root-cause inference that filters alarm storms into actionable incidents.
- Predictive maintenance on cell sites, fiber plant, and core network equipment.
Adjust the inputs to match your Telecommunications team.
What manual work costs you
Annual cost
₹6.6 L
People-weeks / year
33
Recoverable via automation
₹4.62 L
Payback
7.8 mo
What this means
Telecommunications teams lose 33 people-weeks a year to this work — about ₹6.6 L. Automating the routine ~70% recovers ₹4.62 L a year.
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Cost of manual work — summary
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