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Build vs Buy — Telecommunications
Weigh SaaS subscriptions against a custom build for Telecommunications — see the multi-year total cost of ownership and which path wins.
What this means for Telecommunications
- OSS and BSS are 15+ years old, deeply customized, and every change requires a 6-month vendor SOW.
- Churn on the prepaid base is climbing every quarter and the retention team is fighting it with discounts instead of root-cause analysis.
- Care center wait times are embarrassing; the IVR is universally hated and tier-1 agents read scripts that customers already googled.
Where it pays to act
- Network anomaly detection and root-cause inference that filters alarm storms into actionable incidents.
- Predictive maintenance on cell sites, fiber plant, and core network equipment.
Adjust the inputs to match your Telecommunications context.
Total cost of ownership
SaaS total (3yr)
₹19.9 L
Custom build total
₹21.8 L
Difference (cheaper to buy)
₹1.89 L
Breakeven
—
What this means
A hybrid path fits best.
For Telecommunications, the gap is ₹1.89 L over 3 years — close enough that a hybrid approach (buy core, build differentiating layers) often wins.
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Build vs buy — summary
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