Tool Sprawl Risk Audit — Veterinary Practices

Signs of tool sprawl in Veterinary Practices

• Front-desk intake is the bottleneck — the receptionist is on the phone, a client is at the counter with a sick pet, and the next caller hangs up and books with the practice down the street.
• Recall and reminder communications are inconsistent — vaccines, dental cleanings, parasite preventives, and follow-up exams aren't going out reliably and the missed visits show up in the next quarter's revenue.
• Scheduling is at war with itself — the doctors want longer appointments, the owner wants more revenue, the techs are double-booked, and the PMS calendar can't actually represent the multi-resource reality of the practice.
• Practice management software (the legacy on-prem PMS the practice has run for 15 years) is an active drag — slow, ugly, doesn't integrate with the lab or the imaging or the client-comms tools, and migration is terrifying.