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Tool Sprawl Risk Audit — Travel and Tourism

Find out how much spreadsheet and SaaS sprawl is costing Travel and Tourism — and where a purpose-built internal tool pays off.

Signs of tool sprawl in Travel and Tourism

  • OTA commissions eat 18-25% of room revenue — direct booking strategy has been a board-deck topic for five years and the OTA share keeps climbing.
  • Dynamic pricing is theoretically automated by the RMS but in practice the revenue manager overrides it daily based on instinct and a competitor-rate spreadsheet.
  • Customer data is fragmented across the PMS, CRM, loyalty program, OTA channel, and call center — the same guest is unrecognizable across surfaces.
  • Operations apps don't talk to the PMS — housekeeping status, maintenance tickets, and F&B all live in separate tools that the GM reconciles in their head.
Section 1 of 4 · Source of Truth0/8 answered

Source of Truth

Whether your operational data lives in one place or is scattered across tools.

1.Where does your core operational data live?
2.How many tools/spreadsheets hold 'the truth' for one workflow?

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