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Tool Sprawl Risk Audit — Long-Term Care Insurance

Find out how much spreadsheet and SaaS sprawl is costing Long-Term Care Insurance — and where a purpose-built internal tool pays off.

Signs of tool sprawl in Long-Term Care Insurance

  • The claim cycle from notice-of-loss to first benefit payment is a multi-step, paper-and-medical-evidence-heavy workflow that runs months and frustrates the policyholder and family at the worst time.
  • Reserves and assumption discipline (morbidity, mortality, lapse, interest) determine the long-term economics of a multi-decade liability book — and the assumption review cycle is data-and-model-intensive.
  • Legacy admin systems and policy-processing infrastructure date to the 1990s-2000s and the modernization business case competes with the runoff thesis.
  • Claim-fraud and care-eligibility verification (ADL triggers, cognitive impairment) is a clinical-and-investigative workflow that runs slow and inconsistently.
Section 1 of 4 · Source of Truth0/8 answered

Source of Truth

Whether your operational data lives in one place or is scattered across tools.

1.Where does your core operational data live?
2.How many tools/spreadsheets hold 'the truth' for one workflow?

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