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Operations Maturity Audit — Retail & E-commerce
Score how mature Retail & E-commerce operations are — and pinpoint the weakest handoff to fix first.
What this audit examines in Retail & E-commerce
- Unified commerce: single inventory, customer, and order view across channels.
- Headless commerce and composable architecture for speed of experimentation.
- Customer data platform with clean identity resolution.
- Operations dashboards that close the loop between marketing spend and unit economics.
Data & Reporting
Whether you can see the business clearly and act on it.
More tools for Retail & E-commerce
LTV:CAC Ratio
Determine if customers are worth more than they cost to acquire. The unit economics check.
Sample output
$50 ARPU · 5% churn · $200 CAC → 5:1 ✓
Churn Impact Simulator
See how small churn changes compound into dramatic revenue differences over 12 months.
Sample output
5% vs 3% churn → $48K difference in 12mo
Website Conversion Audit
Score messaging, proof, CTAs, friction, and mobile UX to estimate leaks.
Sample output
58/100 → +48 potential leads/month
Cost of Manual Work — Retail & E-commerce
Quantify the annual cost and people-weeks lost to repetitive manual work — and the automation payback.
Build vs Buy — Retail & E-commerce
Compare the multi-year total cost of SaaS subscriptions against a custom build — with a clear build, buy, or hybrid recommendation.
Revenue Leak — Retail & E-commerce
See how much revenue leaks every month from a low conversion rate — and what closing the gap to your target is worth.