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Cost of Manual Work — Insurance
See what repetitive manual work is costing Insurance teams each year — where underwriting still depends on PDF submissions, broker emails, and a thirty-year-old policy admin system that nobody wants to touch.
What this means for Insurance
- Underwriting still depends on PDF submissions, broker emails, and a thirty-year-old policy admin system that nobody wants to touch.
- Claims FNOL takes 3-7 days to triage; loss-adjustment expense is climbing while combined ratio creeps over 100.
- Fraud detection is rules-based and circa-2015; the SIU team chases obvious cases while sophisticated organized fraud slips through.
Where it pays to act
- AI-assisted underwriting that ingests broker submissions (PDF, email, schedules) and produces a first-pass risk view.
- Computer vision for claims — auto damage assessment, property damage from drone imagery, contents valuation.
Adjust the inputs to match your Insurance team.
What manual work costs you
Annual cost
₹6.6 L
People-weeks / year
33
Recoverable via automation
₹4.62 L
Payback
7.8 mo
What this means
Insurance teams lose 33 people-weeks a year to this work — about ₹6.6 L. Automating the routine ~70% recovers ₹4.62 L a year.
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Cost of manual work — summary
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