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Cost of Manual Work — Government and Public Sector
See what repetitive manual work is costing Government and Public Sector teams each year — where citizen services live across PDF forms, kiosks, call centers, and a portal nobody updates — wait times for benefits eligibility stretch into months.
What this means for Government and Public Sector
- Citizen services live across PDF forms, kiosks, call centers, and a portal nobody updates — wait times for benefits eligibility stretch into months.
- Procurement cycles for technology run 18-36 months; by the time a contract is awarded, the requirement has changed.
- Legacy mainframe systems handle eligibility, benefits, and licensing; the COBOL workforce is retiring and contractors charge accordingly.
Where it pays to act
- Document understanding for benefits applications, licenses, permits, and case files.
- Constituent service chatbots for the top 50 questions (DMV hours, license renewal, benefits eligibility) with seamless escalation.
Adjust the inputs to match your Government and Public Sector team.
What manual work costs you
Annual cost
₹6.6 L
People-weeks / year
33
Recoverable via automation
₹4.62 L
Payback
7.8 mo
What this means
Government and Public Sector teams lose 33 people-weeks a year to this work — about ₹6.6 L. Automating the routine ~70% recovers ₹4.62 L a year.
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Cost of manual work — summary
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