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Build vs Buy — SaaS / B2B Tech

Weigh SaaS subscriptions against a custom build for SaaS / B2B Tech — see the multi-year total cost of ownership and which path wins.

What this means for SaaS / B2B Tech

  • CAC keeps creeping up while net retention is flat — the Rule of 40 number nobody wants to share with the board.
  • Product, sales, and CS each define an 'active customer' differently; the boardroom NRR number is reconciled by hand.
  • Every PM is shipping an 'AI feature' but nobody can tell you which one moved retention.

Where it pays to act

  • AI features inside the product where retention is the actual KPI — not just a marketing checkbox.
  • Sales and CS copilots that summarize accounts, draft follow-ups, and surface next-best-action from the CRM.

Adjust the inputs to match your SaaS / B2B Tech context.

₹2,000
25
10%
₹15 L
15%
3 yr

Total cost of ownership

SaaS total (3yr)

₹19.9 L

Custom build total

₹21.8 L

Difference (cheaper to buy)

₹1.89 L

Breakeven

What this means

A hybrid path fits best.

For SaaS / B2B Tech, the gap is ₹1.89 L over 3 years — close enough that a hybrid approach (buy core, build differentiating layers) often wins.

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Build vs buy — summary

SaaS total (3yr)₹19.9 L
Custom build total₹21.8 L
Difference₹1.89 L cheaper to buy
Breakeven

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